Ticket Priority Matrix

Feature & Report Requests (all priority levels)	* All feature/report requests will be scheduled at our discretion * A quote can be provided to accelerate the implementation
Urgent Priority Issue	* Cannot work due to a bug/issue blocking the running of the business * Scheduled to investigate within 24 hours
High Priority Issue	* Bug/issue blocking core business functionality though a workaround is in place
Normal Priority Issue	* An issue that is causing inconvenience to the business (e.g. filter or inconsistent reports)
Low Priority Issue	* An issue does not cause any real effect to the business though creates user experience issues