Ticket Priority Matrix

Feature & Report Requests (all priority levels)

* All feature/report requests will be scheduled at our discretion
* A quote can be provided to accelerate the implementation

Urgent Priority Issue

* Cannot work due to a bug/issue blocking the running of the business
* Scheduled to investigate within 24 hours

High Priority Issue

* Bug/issue blocking core business functionality though a workaround is in place

Normal Priority Issue

* An issue that is causing inconvenience to the business (e.g. filter or inconsistent reports)

Low Priority Issue

* An issue does not cause any real effect to the business though creates user experience issues