Ticket Priority Matrix

Feature & Report Requests (all priority levels)	* All feature/report requests will be scheduled at our discretion * Request tickets will need to be reviewed, and a quote will be given to get resources allocated to action this
Urgent Priority Issue	* Cannot work due to a bug/issue blocking the running of the business * Scheduled to investigate within 24 hours
High Priority Issue	* Bug/issue blocking core business functionality, though a workaround is in place
Normal Priority Issue	* An issue that is causing inconvenience to the business (e.g. filter or inconsistent reports)
Low Priority Issue	* An issue does not cause any real effect to the business, though it creates user inconveniences